Privacy Policy

This Privacy Policy explains how AK8 AI ("Company", "we", "us", "our") collects, uses, shares, and protects your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, phone number, company name, job title.
• Usage Data: IP address, browser type, device information, pages visited, time spent, and referral URLs.
• Communications: Any information you provide when contacting us via forms, email, or chat.
• Technical Data: For customers using our AI optimization platform, we may collect anonymized performance metrics (no model weights or proprietary data).

2. How We Use Your Information

We use your data for the following purposes:

• To provide, maintain, and improve our AI optimization services.
• To respond to your inquiries, support requests, or sales conversations.
• To send you technical notices, security alerts, and administrative messages.
• To comply with legal obligations and enforce our terms.
• With your consent, to send marketing communications about our products and events (you may opt out anytime).

3. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area (EEA), we process your personal data based on: (i) your consent, (ii) performance of a contract, (iii) compliance with legal obligations, or (iv) our legitimate interests (e.g., improving our services, preventing fraud).

4. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service providers: Cloud hosting, analytics, email delivery, customer support tools (all bound by confidentiality agreements).
• Legal authorities: When required by law or to protect our rights.
• Business transfers: In the event of a merger, acquisition, or bankruptcy.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and remember preferences. You can control cookies via your browser settings. Essential cookies cannot be disabled. For more details, see our Cookie Settings.

6. Data Security & Retention

We implement industry-standard security measures (encryption, access controls, regular audits) to protect your data. Personal data is retained as long as necessary to fulfill the purposes outlined in this policy, or as required by law (typically up to 24 months after last interaction).

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data ("right to be forgotten").
• Restriction: Limit how we use your data.
• Portability: Receive your data in a structured format.
• Objection: Object to processing based on legitimate interests or direct marketing.

To exercise your rights, contact us at privacy@ak8.ai. We will respond within 30 days.

8. International Data Transfers

We primarily store data on servers located in the United States, but may transfer data to our offices or service providers in the UK, Singapore, and EU. We ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or a prominent notice on our website. The "Last updated" date at the top indicates when the policy was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

AK8 AI Inc.
Attn: Data Protection Officer
548 Market St, Suite 89080, San Francisco, CA 94104
Email: privacy@ak8.ai
Phone: +1 (415) 867-5309